Privacy Policy
Last updated: October 2026
Fisher Parker, trading as Fisher Parker Cleaning Services, respects your privacy and is committed to protecting the personal information you provide to us.
This privacy policy explains what information we collect, why we collect it, how we use it, how long we keep it and the rights you have in relation to your personal information.
Who we are
Fisher Parker is a UK business partnership trading as Fisher Parker Cleaning Services, providing cleaning services across Kent and surrounding areas.
For the purposes of UK data protection law, Fisher Parker is responsible for the personal information we collect and use.
Contact details
Fisher Parker
Trading as Fisher Parker Cleaning Services
Staplehurst, Kent
Email: hello@fisherparker.co.uk
Telephone: 07984 956110
Information we may collect
Depending on how you contact or work with us, we may collect your name, business or venue name, email address, telephone number, business or service address, postcode or general location, details about the cleaning services you require, information supplied through our website enquiry form, photographs or files you choose to send us, information discussed during calls, emails, messages or site visits, access instructions where required, quotations, invoices, payment records, service records, correspondence, feedback or complaints.
Our website may also collect limited technical information through cookies and similar technologies.
How we collect your information
We normally receive information directly from you when you complete an enquiry form, contact us by telephone or email, message us through social media, request a quotation, arrange a site survey, become a customer or provide information while we are carrying out work.
In some circumstances, information may be provided by another person within your business, a property manager, accommodation manager or another person authorised to arrange services on your behalf.
How we use your information
We may use your personal information to respond to enquiries, discuss your cleaning requirements, arrange site surveys, prepare quotations, manage cleaning services, contact you about scheduled work, manage access arrangements, provide customer support, issue invoices, record payments, maintain accounting and tax records, respond to complaints or disputes, meet insurance or legal requirements and improve the way we operate our business.
We do not sell your personal information.
Our lawful basis for using your information
We only use personal information where we have a lawful basis for doing so.
Depending on the reason we are using your information, our lawful basis may include contract, where information is necessary to provide a quotation or cleaning service; legal obligation, where records must be kept for tax, accounting or regulatory reasons; legitimate interests, where information is reasonably necessary to operate and protect our business; and consent, where we specifically ask for it.
Where we rely on consent, you can withdraw it at any time.
Who we may share information with
Where necessary, information may be shared with trusted organisations that help us operate the business, such as website and hosting providers, email providers, accounting or bookkeeping services, payment providers, insurers, professional advisers, IT or software providers, and government or regulatory authorities where legally required.
We only share information where there is a legitimate reason for doing so.
International transfers
Some technology, website, email or software providers may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used where required by data protection law.
How long we keep information
We keep personal information only for as long as necessary for the purpose for which it was collected.
General enquiries will normally be kept only for as long as reasonably necessary to deal with the enquiry and any follow-up. Customer and service records may be retained while we continue to provide services and for a reasonable period afterwards. Invoices, payment information and accounting records may need to be retained for longer to meet legal and tax requirements.
Records relating to disputes, insurance matters or incidents may also be retained where reasonably necessary.
How we protect your information
We take reasonable steps to protect personal information from unauthorised access, accidental loss, misuse, alteration or unauthorised disclosure.
Access to personal information is limited to people who reasonably need it for business purposes.
Photographs
You may choose to upload photographs through our website or send photographs to us when requesting a quotation or discussing work.
We will use those photographs only for purposes connected with your enquiry or the services we provide unless we separately obtain permission to use them for another purpose, such as marketing or social media.
We will not intentionally publish photographs of a customer's property or premises for promotional purposes without appropriate permission.
Marketing
We may use our website and social media accounts to promote Fisher Parker Cleaning Services.
We will not automatically add you to marketing communications simply because you have requested a quotation or used our services.
Where consent is required for direct marketing, we will ask for it separately.
Cookies and website information
Our website may use cookies and similar technologies to operate correctly and understand how visitors use the website.
Some cookies are essential for the website to function. Where non-essential cookies are used, such as analytics or advertising cookies, visitors may be given a choice before those cookies are placed.
Further information may be provided through our website cookie banner or cookie settings.
Use of Artificial Intelligence
We may use artificial intelligence and other software tools to assist with administrative tasks, drafting, organisation, customer communications, marketing and general business operations.
Where possible, we aim to avoid entering unnecessary personal or confidential information into these systems.
We remain responsible for the decisions we make and the information we provide to customers. We do not rely solely on automated decision-making for decisions that have a legal or similarly significant effect on individuals.
Your data protection rights
Depending on the circumstances, you may have the right to ask for a copy of the personal information we hold about you, ask us to correct inaccurate information, request deletion or restriction of information, object to certain uses of your information, ask for certain information to be transferred to you or another organisation, or withdraw consent where we rely on consent.
To exercise your rights, contact:
We may need to confirm your identity before responding to certain requests.
Complaints
If you are concerned about how Fisher Parker has handled your personal information, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Links to other websites
Our website may contain links to third-party websites or social media platforms.
Fisher Parker is not responsible for the privacy practices of those external websites. You should review their own privacy information when using them.
Changes to this policy
We may update this privacy policy from time to time if our business, website, systems or legal requirements change.
The latest version will be available on our website and will show the date it was last updated.